Every question, in one place

No. Indochina Land Tour sells only to travel agents and tour operators, who sell the trip to their own clients under their own brand.

If a traveller contacts us directly, we ask which agent they are working with.

Because a land price depends on dates, group size, hotel choice and the clients' nationality, and a number without those is misleading.

Registered agents receive net rates per trip, itemised, after sending a request.

Yes. The sample programmes are written to be resold. You can rename them, change hotels and nights, and publish them in your own catalogue.

Vietnam, Cambodia and Laos. Programmes that start or finish in another country are possible only if another ground handler takes that sector.

Yes. The reverse route works the same way, but the Siem Reap to Saigon flight days and the boat check-in times change, so we re-quote rather than mirror the dates.

For first-time visitors, usually yes. If the clients have seen rural Vietnam already, replace it with a free day in Saigon and the price drops by one guided day.

Yes. A day cruise from Hanoi replaces it, at the cost of a long day on the road. We would rather add a night in Ninh Binh than run a day trip to Ha Long.

The travellers apply themselves, through the official e-visa portals or at the airport. We list the requirements in the final documents but do not submit visa applications.

Yes, as a two- or three-night block before Ha Long Bay. It adds long road days or an overnight train, so we quote it as a separate option rather than squeezing it in.

For most clients it is the right number. If the client is restless, one night can become a Vientiane night by train, but we do not recommend fewer than three nights in Luang Prabang.

Usually via a regional hub, such as Hanoi or Bangkok. We quote the regional flight; the long-haul ticket stays with you.

Arriving by air at Luang Prabang, either the Lao e-visa or a visa on arrival works. The rules differ by nationality, so we confirm it for each booking.

Usually because the other quote leaves something out or describes it more loosely: a hotel "or similar", fewer guide days, a larger boat. Put the two quotes side by side on the named hotel, the boat and the guide days.

If they are genuinely the same services, tell us. We would rather check our supplier rates than lose a programme on a misunderstanding.

The validity of a quote is stated on the quote and governed by the agency contract. Hotel and flight availability is never held by a quote alone.

Our quotes are in USD by default. Other currencies can be discussed as part of the agency contract.

Yes. Published third-party fees such as the Angkor Pass are passed through at the rate on the day of the visit, shown as a separate line if they change.

Each trip has an operations contact for the whole duration, printed in the final documents. How it is staffed is described in the agency contract.

Yes, if you want it. The guide brief says whose clients they are and how you want your agency mentioned.

Not unless a shop is named in the programme you sold. Unplanned shopping stops are a common complaint, and our briefs rule them out.

By email, in writing, with what happened, what we did and any cost involved. Serious incidents are reported as soon as the clients are safe.

Vietnam and Cambodia, because Saigon and Hanoi both have regional flights to Siem Reap and there are road and river crossings to Phnom Penh.

Not across all three countries at once. The central coast of Vietnam is the most weather-exposed, mainly from September to December.

Usually yes, unless their nationality is exempt in one of the countries. Each country runs its own e-visa, valid only at listed entry points.

For a first visit, yes. Three nights is better for clients interested in the outer temples or the Tonle Sap.

Flying in, the e-visa or visa on arrival both work. Entering overland, the e-visa is only valid at Bavet and Trapeang Kriel, so the crossing decides.

About 50 km east of town. Plan the transfer as a significant part of the arrival and departure days.

Yes, when the programme includes temple visits. They are passed through at the published rate on the day.

No. We are a ground handler that sells land programmes to agencies and tour operators. Travellers book through their own agent.

No. We do not run MICE or corporate event programmes.

No. We operate in Vietnam, Cambodia and Laos only. Another ground handler needs to take any sector outside those three countries.

Because land rates depend on the dates, the group and the hotels, and because they are net rates intended for agents, not for the public.